Nessiworld House Pets Pet Surprise Package

Shipping Policy

"How long will it take for my order to arrive?"

Orders for products with express delivery options take 2-3 business days. Products with express delivery are offered as an option during checkout. Orders are processed and prepared for shipment within 2-5 business days using standard shipping. Delivery times can take 1-3 weeks (business days) from the time of purchase until your order ships worldwide, unless otherwise stated in the product description.

Shipping times can be found in the product description for all products and shipping times may vary depending on specific products.

Exchange & Return Conditions

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

3. The shipping costs, which are high for product shipping, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the specifications specified in the order, and with documents such as warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

Safe and Secure Payment

At Meanyou.co, we use the highest security standards to make your shopping experience safe.

• Reliable Payment Infrastructures : We use PAYTR for payments within Turkey and Shopify Payments (Stripe) for payments abroad.
• 256-bit SSL Encryption : Your payment information is protected with advanced encryption technology.
• 3D Secure Protection : Your credit and debit card payments are protected with additional security verifications.
• Cash on Delivery Option : For some of our products, we offer cash on delivery option so you can order safely.
• Wire Transfer/EFT Option : We offer a secure transfer option for our customers who want to pay via bank transfer.

For more information about your payment transactions, you can visit our FAQ Page or contact our Customer Service .