Below you can find answers to the most frequently asked questions by our customers before placing an order.
If you have any further questions, you can reach us at info@meanyou.co ."
- All
- Order, Delivery, Returns and Exchanges
- Payment and Security
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Order, Delivery, Returns and Exchanges
All orders are usually shipped within 1-3 business days. During busy periods this time may vary.
The delivery time of your orders varies depending on your location and the warehouse to which the product is sent.
The average delivery time for products sent from our overseas warehouse is 8-12 business days, and for products sent from our warehouse in Türkiye, it is 1-3 business days.
These times may vary depending on stock status and density.
We work with contracted cargo companies to ensure that your orders reach you safely.
Generally, we work with Aras, Sürat and MNG Cargo within Türkiye.
For products sent from our overseas warehouse, we ship with cargo companies such as Yun. Express, UPS, DHL.
The cargo company is specified at the order stage.
Shipping is free for orders over a certain amount. You can check the payment page for current shipping charges.
Yes, you can request a return within 14 days after you receive your order. The product must be unused and in its original packaging.
If you have received a wrong or defective product, you can exchange it. You can contact our customer service for detailed information about the exchange process.
For the return process, you must contact us and get a return code. After the product reaches us, it is checked and the return process is initiated.
Payment and Security
We offer credit/debit card, money order/EFT and cash on delivery options for some of our products.
Valid debit/credit cards are available at the bottom of our website.
Money Order/EFT payment information is available in detail on the payment page.
Products with cash on delivery option are clearly stated on the product page.
Yes, at Meanyou.co we secure your payment transactions using the highest security standards.
We work with the PAYTR payment infrastructure, which provides customer-focused security within Türkiye.
We work with Shopify Payments (Stripe) payment infrastructure for international payments.
All your transactions are highly secure with the payment infrastructures we use.
On the payment page, you can choose which infrastructure you want to pay with.
We offer a cash on delivery option for some of our products. Products with a cash on delivery option are clearly stated on the product page.
You can reach our customer service via e-mail or WhatsApp support line.
You can reach all our communication channels from our contact page.
You can check your order status in the "My Account" section or with the tracking number sent to you.
Yes, as Meanyou.co, we are registered with the Ministry of Commerce Electronic Commerce Information System (ETBİS) . Thanks to this registration, we are committed to providing our customers with a legal and secure shopping environment. Our ETBİS registration is an indication that our e-commerce activities are transparent and in accordance with the legislation.
Click for ETBİS registered site search page!
Click for ETBİS site information!