Meanyou Portable Bottle Hookah

Shipping and FAQ

"How long will it take for my order to arrive?"

Orders for products with express delivery options take 2-3 business days. Products with express delivery are offered as an option during checkout.

Orders are processed and prepared for shipment within 2-5 business days using standard shipping. Delivery times can take 1-3 weeks (business days) from the time of purchase until your order ships worldwide, unless otherwise stated in the product description.

Shipping times can be found in the product description for all products and shipping times may vary depending on specific products.

"How does shipping work?"

MeanYou.co works with global merchants and top quality artisans to bring you the best prices and most amazing innovative products. This means your order can be shipped from anywhere in the world. Our carriers for most of our shipments are USPS and FedEx.

Since we ship directly from our partners and many of our products are in high demand, it may take 1-3 weeks (business days) for your items to arrive. It is possible that you may receive multiple packages for different items at different times.

Please do not worry if your shipping code does not appear immediately. We provide tracking numbers with every order as soon as possible.

24/7 email support is always available to you. We are always an email away and offer very fast response times. If you need help, please do not hesitate to contact us, we are here for you...

"How do I return an item?"

You can view our Return Policies page.

If you think you need further assistance, please send us an email at [info@meanyou.co].

"How long will it take for you to respond to my message?"

We have one of the fastest response times on the web and we try to keep it that way. We have consistently achieved our best results so far and have responded to your questions within 1-3 hours on average, but we would like to remind you that we cannot always be perfect. So please allow up to 24 hours (In rare cases, our response time may be longer than what we stated, especially on weekends or holidays)

But don't worry, we guarantee great customer support!

Team Meanyou

Thank you for shopping at Meanyou.co.

If you are not completely satisfied with your purchase, we are here to help!

Returns

- Our return policy is 14 days . If 14 days have passed since you received the product, unfortunately we cannot offer a refund or exchange as our products are specially prepared for you.

- In order to be eligible for a return, your product(s) must be in the condition you received, unused and in its original packaging.

- If your return is approved; your product must be sent back to the address we gave you , in its original packaging. Please do not send the product you purchased back to our manufacturers . We would like to remind you that we do not assume responsibility in such cases.

For your "All Order Return" questions, please send an e-mail to our Store E-mail Address.

Order Changes and Cancellation

After purchasing, you have 24 hours to cancel or make any changes. (Discounted products are not subject to cancellation option). In the other process, your order will be created specifically for you and will be prepared for shipping, so unfortunately we cannot make changes or cancellations after 24 hours.

Damaged/Missing Items

If for some reason your order arrives damaged or missing items, rest assured that we will get you a replacement as soon as possible. To file a Damaged/Lost Item claim, please contact our support team. When sending us an email, make sure to include Damaged/Lost Item Claim in the subject line so we can get back to you as soon as possible!

Sample Scenarios

"My tracking information says it was delivered but I haven't received it yet."

If we can confirm through the courier company that the product was delivered on a specific date, time and location, we do not accept liability for missing products during delivery.

HOWEVER, if the shipping company cannot confirm that the item has been delivered, you must contact us as soon as possible and let us know. We can then make arrangements to reship your order or refund your money.

If your item was delivered to the address the recipient gave us and you accidentally entered the wrong address, we are not responsible for this error. However , because our customers' satisfaction is very important to us, if the error was made by you, we will work with you to get your item back at a discounted price. However, please remember that this is at the discretion of our customer support team, so do not double-check the shipping address when entering your information at checkout. If you think you have made an address error , CONTACT US ASAP so we can have a chance to change it before your order is processed.

If you have any questions, please do not hesitate to contact us. We want you to know that we offer one of the best customer service an online store can provide! We pride ourselves on our professionalism and fast response times with our 24/7 email support!

Refunds

Once we receive your product in the above mentioned conditions and manner, we will process your refund immediately and inform you about it. We can only refund the money to the payment method you used for your purchase. Please do not propose otherwise. Once your refund is received, it will appear in your account within 5-10 days, depending on the policies of your card issuer.

Transport

To return your product, you are responsible for paying the shipping cost. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund . If you purchased the product from a free shipping promotion, you will still need to pay the shipping cost for the product.

Discounted Products

Only regular priced items can be returned, unfortunately sale items cannot be returned, cancelled or exchanged. If you have any questions please do not hesitate to contact us via our Store email address.

Team Meanyou